Nordic Diet Companion — Support
Thanks for using Nordic Diet Companion. The fastest way to get help is to email us directly.
Contact
Email support
We aim to respond within two business days. For account or billing issues, please include the email address you used to sign in and a brief description of what you're seeing.
Common questions
What does the app actually do?
Nordic Diet Companion is a food and habit coach for the Nordic way of eating. You log meals by voice or text, and it reflects back how your day fit the Nordic pattern — whole grains, fish, vegetables, berries, legumes, and fermented dairy, with added sugar and ultra-processed food kept light. It is not a medical app: it does not track lab values or symptoms, and it sends any medical question to your doctor.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. To cancel:
- Open iOS Settings
- Tap your name at the top
- Tap Subscriptions
- Tap Nordic Diet Companion
- Tap Cancel Subscription
Your subscription remains active until the end of the current billing period.
How do I get a refund?
Apple handles all refunds for App Store subscriptions. Request one at reportaproblem.apple.com (opens in a new tab), or through the same Subscriptions screen above.
How do I reset my password?
If you signed up with an email and password, tap Forgot password?on the sign-in screen and we'll email you a code to set a new one. Enter the email address you signed up with.
If you signed in with Sign in with Apple, you don't have a password to reset — tap Sign in with Apple again to get back into the same account.
How do I delete my account and all my data?
From within the App: tap the gear icon → Settings → Delete Account. Confirm. Everything stored under your account is removed immediately and permanently.
What happens to my data if I cancel?
Cancelling your subscription does not delete your data. Your account stays, your history stays, and you can resubscribe later without losing anything. If you want to delete your data, use the Delete Account flow above.
Can I use the App without granting Apple Health permissions?
Yes. Apple Health is an enhancement, not a requirement. You can log everything by voice or text and the App works fully. Granting Health permissions adds automatic syncing of weight, body fat, sleep, and resting heart rate from your devices — you can grant any subset.
Why does the App sometimes mention things I told it months ago?
The App keeps long-term memory of patterns and preferences you've shared, so it can give you context-aware coaching across weeks and months. If something the App remembers is wrong or outdated, just tell it: "actually I don't eat fish anymore" or "forget that I said X." The App will update its memory.
Something else
If your question isn't here, email support and we'll get back to you.
About
Nordic Diet Companion is built by Copper Sun Content and Creative, LLC, a small studio based in the United States. We make the Copper Sun line of conversational AI companion apps — each one designed around a single, focused human goal.