Copper Keto Companion — Support
Thanks for using Copper Keto Companion. The fastest way to get help is to email us directly.
Contact
Email support
We aim to respond within two business days. For account or billing issues, please include the email address you used to sign in and a brief description of what you're seeing.
Using the app
How do I log what I ate — and fix it if I get it wrong?
Just say or type what you had, in a plain sentence — “eggs and bacon, and a handful of almonds.” No forms, no barcode scanning. If an amount is unclear (“rice,” “some cheese”), the App asks how much first so your net carbs come out right; say “just log it” and it estimates and tells you what it assumed. For a packaged product, it looks the item up and shows the macros per the label’s serving size before logging, so you can confirm it found the right one.
To fix anything, just say the correction — “that was a large bowl, not small,” “make it two tortillas,” or “delete the banana.” There's no editing screen; you correct the same way you log.
Can I save meals I eat often?
Yes. Tell the App “save my usual salad” and it stores the meal with its nutrition; later just say “had my usual salad” to log it — or scale it, “1.5× my usual.” It also keeps a food list of your go-to foods, so you can add, re-log, or update them by name.
Can I see trends or charts over time?
Yes — ask, and the App pulls from your history to show the pattern: “how's my weight this past month?” It can chart weight, body fat, resting heart rate, and sleep from your Apple Health history, plus your macros and ketones over time. These are background context for coaching, not a medical read — for anything clinical, talk to your doctor.
Can I use the App without granting Apple Health permissions?
Yes. Apple Health is an enhancement, not a requirement. You can log everything by voice or text and the App works fully. Granting Health permissions lets it read weight, body fat, resting heart rate, sleep, and water from your devices, and write your logged weight and nutrition back to Apple Health — you can grant any subset.
Why does the App sometimes mention things I told it months ago?
The App keeps long-term memory of patterns and preferences you've shared, so it can give you context-aware coaching across weeks and months. If something the App remembers is wrong or outdated, just tell it: “actually I'm not vegetarian anymore” or “forget that I said X.” The App will update its memory.
What do I need to use it, and where is it available?
Copper Keto Companion is iPhone only, iOS 26 or later, and you must be 18 or older. It's available in the United States at launch, and it needs an internet connection — the coaching runs on a server, so there's no offline mode. It's behavioral and nutrition coaching, not medical advice.
Account & billing
Why does tapping the message box ask me to subscribe?
Copper Keto Companion gives every new account one free week of full access — no card needed. It starts the moment you send your first message, and the App shows exactly when it ends. Once the free week is over, tapping into the message box, the microphone, or a starter suggestion brings up the subscription screen. You can also subscribe early anytime from Settings → Subscribe.
How much does it cost, and is there a free trial?
Copper Keto Companion is $14.99 a month, and every new account starts with one free week of full access — no card required. The week begins with your first message, and the App tells you exactly when it ends. After that, the Monthly subscription is billed by Apple and auto-renews until you cancel. Apple may also offer its own short introductory trial when you subscribe, for eligible accounts — if so, you'll see it in Apple's purchase screen.
How do I cancel my subscription?
Subscriptions are billed by Apple, not by us. The quickest way to cancel is right in the app: tap the gear icon → Settings → Manage or Cancel Subscription, which opens Apple's subscription screen. You can also cancel through iOS Settings:
- Open iOS Settings
- Tap your name at the top
- Tap Subscriptions
- Tap Copper Keto Companion
- Tap Cancel Subscription
Your subscription remains active until the end of the current billing period.
How do I get a refund?
Apple handles all refunds for App Store subscriptions. Request one at reportaproblem.apple.com, or through the same Subscriptions screen above.
What happens to my data if I cancel?
Cancelling your subscription does not delete your data. Your account stays, your history stays, and you can resubscribe later without losing anything. If you want to delete your data, use the Delete Account flow below.
How do I reset my password?
If you signed up with an email and password, tap Forgot password?on the sign-in screen and we'll email you a code to set a new one. Enter the email address you signed up with.
If you signed in with Sign in with Apple, you don't have a password to reset — tap Sign in with Apple again to get back into the same account.
What are the password requirements?
Passwords need at least 8 characters. For your security, a password that's turned up in a known data breach is rejected — if you see that, pick a different one. If you use Sign in with Apple, there's no password to manage.
How do I delete my account and all my data?
From within the App: tap the gear icon → Settings → Delete Account. Confirm. Everything stored under your account is removed immediately and permanently.
Important:deleting your account does not cancel your subscription — Apple bills that separately. If you're paying, cancel your subscription first (see above), then delete your account, or Apple may keep charging you.
Troubleshooting
“Sign in with Apple” isn't working
Sign in with Apple only works if the iPhone itself is signed in to an Apple Accountwith two-factor authentication turned on. It won't work on a device that isn't signed in, in iPad compatibility mode, on a Family/child account, or with two-factor off — in those cases it fails right away. If that happens, use email sign-up instead, right on the same screen. To sign in to an Apple Account first: open iOS Settings, tap your name at the top, then Sign in to your iPhone, sign in, and come back to the App.
Voice logging isn't working
Make sure Microphone and Speech Recognition are allowed: open iOS Settings → Copper Keto Companion and turn on Microphone and Speech Recognition. You can always type instead.
Something else
If your question isn't here, email support and we'll get back to you.
About
Copper Keto Companion is built by Copper Sun Content and Creative, LLC, a small studio based in the United States. We make the Copper line of conversational AI companion apps — each one designed around a single, focused human goal.